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How to Close or Block your Citibank Credit Card

Citibank is one of the earliest operating banks to begin running its company in India. It started operations in Kolkata in 1902, and since then, it has built up a vast base of individual and corporate customers in India. Citi Credit Card is selected for their limitless perks and rewards which are literally endless, as they don’t ever expire. People choose them for the rewards they offer, such as air miles, discounts on hotel bookings and cashback offers at cinemas.

About Citi Credit Cards

Citi Credit Cards come in many types, to match your spending behaviour. You can use these cards in ways that their features benefit you. Citibank has tied up with companies like IndianOil to offer incentive-rich cards in case you are a big purchaser of fuel, for instance. You are rewarded by cashback and fuel surcharge waivers. Besides all this, you get periods in which reward points are higher when you shop, plus annual fees aren’t high. Moreover, these days, when you hear of fraudulent transactions in banking, Citi Cards offer you security features that protect you, and instant ways to block cards if they’re lost or stolen.

About Citi Credit Card Customer Care Number

The Citibank Credit Card customer care number can be accessed whether you are in India or abroad. Since your card can be used internationally, you can call to raise a query or report any issue at any time. Here are the numbers:

  • Within India – 18602102484
  • Outside India – +91 2249552484

On the bank’s website, you can avail of the Live Chat for addressing queries as well. In addition to the numbers above, Citibank has a wide network of city-specific telephone numbers you can call, depending where you reside in India.

What to do if a Citi Credit Card is Lost

In the event that your Citi Card is misplaced, you may call numbers to block your Citi Card. Lost cards must be reported immediately when you find out your card is missing. Here are numbers to call to block your Citi Card lost/ stolen:

  • 18002672425
  • +91 2249552425

You can also report a lost card to block it and get a replacement via internet banking, in the below-mentioned steps:

  1. Go to the Citi net banking site at Net Banking – Online Internet Banking in India – Citibank India. Log into your account.
  2. You will see the ‘Service center’ tab. Click here. Select the option, ‘Replace my card’.
  3. Enter the OTP you get after this and hit ‘Continue’.
  4. Choose the card you wish to block and enter details of it. You will need to select the reason for card blocking and replacement. Submit this.
  5. Agree to terms and conditions mentioned and confirm your complaint.

Your lost/stolen card will be blocked, and you will receive a new one at your address registered with Citibank.

Final Remarks

It’s easy to block a lost card when you have Citibank on your side. You can get a replacement very quickly, as customer care focuses primarily on convenience of customers at Citibank. Learn more about the great facilities you get when you’re a Citi cardholder at Finserv MARKETS.

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